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Many people are not receiving the activation emails for new accounts.

We are urgently investigating this problem and will resolve it as fast as we possibly can. I will update this post again as soon as it is fixed.

We also have some additional things to fix from the ISP power outage we suffered late last week. We hope to be back to 100% very soon.

Thank you for your understanding.

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UPDATE! ONLY A FEW DAYS REMAINING, MAKE SURE YOUR INFORMATION IS UPDATED!  Effective the end of April, 2010, we are changing our billing service provider to both improve our efficiency, reliability and security.

Most users will not be affected, however we encourage you to review your account information and ensure the following is correct:

  • Billing Address (Especially Postal Code and Country: also State if US or Canada)
  • E-mail Address
  • Payment Data (Card Number, Exp. Date, CCV)

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Our account system is currently down.  This prevents the processing of any account changes such as password resets, reactivations, key purchases, etc.

We hope to have this resolved very, very shortly.  Thank you for your patience. 

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We're aware of a glitch that might have mistakenly sent people notice of a permanent account ban over the last 2 days. If you feel you received this message in error, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll investigate.

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