Due to an odd situation in the billing system, if you currently have a starter subscription and want to bump up to a premium subscription, you'll need to submit a support ticket with the following.

• Gamename
• Plan (17.99 or 14.99)
• I hereby give permission for CRS to charge my card 17.99 today
• If you chose the 14.99 option,
  • I agreem to subscribe for 12 months or pay the termination fee if I cancel early

Permission for CRS to add additional time onto the sub for payment made on the starter subscription.

Unfortunately we do not permanently delete accounts, but we can change your e-mail and any information within your account that you would prefer.

We have had users in the past ask for this and come back wanting it back. By not deleting your account, all historical statistics data, game rank and forum posts will all remain in tact.

Please consult a support rep by creating a ticket to see how we can change any information on your account as requested.

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Easy! Submit a support ticket with the title Gamename Change, then include your current

Gamename:

Username:

Email:

and your desired

Gamename:

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To manage your account go to:

• wwiionline.com/account
• To update your billing method, go here.

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To submit a new support ticket, go to:

• Submit a new ticket (click here)

To reset your password quickly please go to:

• Password reset link (HERE)

If you do not remember your e-mail associated with your account, please submit a ticket and indicate your username + gamename.

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We do not allow existing Premium accounts to downgrade to a Starter subscription. Starter is only available to new accounts.

We recommend that you create a new free to play account if you'd like to be a Starter user.

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You will need to submit a support ticket with your game name that is your Hero account and let us know that you've recently activated. We'll have to activate all of those perks manually.

• In-game builder icon (including personal decal)
• Forum title and avatar
• Builder forum

For information on how to get your free towing account, please visit this article.

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You must first be a subscribed Hero Builder, this means you have paid the $29.99 and are actively billed as such.

Here are the steps to receive you FREE Hero Tow account:

1. Create a brand new free to play account
2. Submit a support ticket request as: "NEW HERO TOW ACCOUNT"
3. Please include the gamename of your primary Hero account, and your newly created free play account.
4. Our team will then add the permissions to that new account.
5. That's it, your tow account is ready!

You will have that free towing account as long as you are an active hero builder ONLY. Under no other circumstances will you be eligible to retain them.

We appreciate your support as a Hero, it truly does help us get a lot done around here.

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