Hiring: Community Manager

Playnet, Inc.'s development studio, "Cornered Rat Software," is seeking a new Community Manager (CM) to help us bridge the gap between game developer and game community. Our community is the reason the game is still in active development, but it takes someone to step up and help drive focus to not only sustain what we have, but to improve on it. This role is involved and is one of the most rewarding we have to offer. If you want to help your community succeed, please continue reading!

HOW TO APPLY

To apply, please e-mail careers@corneredrats.com with your resume and a description of why you think you are the best candidate for this job. Add "Community Manager" to your subject line.

If you are an active member of the WWII Online community, please explain what interests you in this role and how you would approach it if you were selected to be the next CM.

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Community Manager

The Community Manager plays an integral role in World War II Online, acting as the primary communication bridge between the player community and Cornered Rat Software (CRS). This role focuses on fostering a healthy, respectful, and informed community while supporting CRS initiatives, volunteers, and player engagement.

The Community Manager is not a game developer or game balance authority, but a facilitator, communicator, and organizer who helps the community function smoothly and ensure their voice is heard.

Requirements

• Familiarity with WWII Online (or similar MMO / persistent-world games) strongly preferred

• Proven customer service and conflict-resolution / de-escalation skills

• Strong written and verbal communication skills

• Demonstrated effort to improve community atmosphere and trust

• Minimum 12-month commitment

• Flexible and adaptable to changing priorities

• Self-motivated and driven to help the community succeed

• Hours are mostly flexible but easily 15+ per week minimum

Duties

• Communicate routinely with players in-game, on Discord, forums, and social platforms

• Serve as a clear, calm, and neutral voice during community disputes or high-emotion situations

• Positively promote CRS initiatives, updates, and business efforts

• Assist with customer-facing issues and escalate support tickets when needed

• Produce a weekly community report summarizing trends, concerns, and notable issues

• Collect and post weekly High Command (HC) reports to the front page (articles)

• Manage and mentor the Community Management (CM) team

• Enforce Terms of Service (ToS) and High Command Articles of Conduct (AOC) consistently and professionally

• Perform general forum moderation and oversight

• Manage HC forum permissions in accordance with policy

• Coordinate with volunteer groups such as High Command leadership

• Assist with recruitment and onboarding of new CRS community volunteers

• Issue and manage approved toolsets and permissions for volunteers

• Attend weekly Community Meetings (Monday's at 5PM-6PM PST)

Compensation

Our community roles are primarily considered volunteer; however, we have added two additions to the role as of this posting.

• $200.00 USD monthly stipend.

• Free WWII Online game account for duration of time in grade.